Our returns and exchanges policy.
According to our ‘30 Day Comfort Guarantee’* if your product was purchased from this website, we will happily refund the purchase price of your Synxsole orthotics within 30 days if you are not 100% happy with them.
NOTE: If you purchased your orthotics / insoles from a pharmacy or retail outlet other than the Synxsole website, you will need to return your product direct to the store of purchase to obtain a refund / exchange.
To obtain your refund (if purchased from the Synxsole website), please note you will need to:
*Please note that the insoles must have been worn for a minimum of at least 14 days to provide optimal opportunity for comfort. All insoles can take a period of time to settle in before feeling comfortable. If initial discomfort is experienced, we recommend wearing for a few hours at a time to gradually wear them in. Request for refund must be made online and received prior to 30 days expiry of original receipt date. Refund will be processed within 2 weeks of receiving refund request.
*Our 30 day Comfort Guarantee only applies to Synxsole Everyday and Kids insoles, and Synxgeli Power Insoles.
*Due to hygiene reasons, we are not permitted to refund or exchange Synxgeli, Synxplus or Synxlace products unless faulty.