FAQs

What is the best treatment for dry cracked heels at home?

The most effective home treatment for dry cracked heels combines three steps physical exfoliation, intensive active treatment and consistent daily hydration. Use the Synxpedi Nano Glass Foot Smoother or 3-in-1 Electric Foot Polisher one to two times per week to remove the surface layer of dead skin that prevents active ingredients from penetrating. Apply the Miracle Foot Mask weekly for pharmaceutical-strength renewal with 35% urea, salicylic acid and AHAs the concentration that actually penetrates thickened heel skin. Follow with the Diamond Luxe Heel Balm or Best Voted Heel Balm daily to lock in moisture and maintain results. For the fastest visible transformation, apply balm nightly and wear the Gel Heel Socks overnight.

Why won't standard moisturisers fix my cracked heels?

Standard moisturisers hydrate the surface of the skin but dry cracked heels have thickened, hardened layers of dead skin that standard products can't penetrate deeply enough to make a meaningful difference. The active ingredients needed to genuinely repair cracked heels pharmaceutical-grade urea at 25–35% concentration, salicylic acid and AHAs work as keratolytics, breaking down the protein bonds in thickened skin and drawing deep moisture into the tissue beneath. This is why the Miracle Foot Mask at 35% urea and the Diamond Luxe Heel Balm at 25% urea produce results that standard moisturisers simply can't replicate the concentration and the active profile are what make the difference.

What percentage of urea is best for cracked heels?

Urea concentration determines how the ingredient behaves on the skin. At 5–10% urea acts primarily as a moisturiser. At 15–20% it begins to soften thickened skin. At 25% as in the Diamond Luxe Heel Balm it works as a genuine keratolytic, actively breaking down hardened skin while drawing deep moisture into the tissue. At 35% as in the Miracle Foot Mask it works at a pharmaceutical level, penetrating deeply into even severely thickened callus and cracked heel skin. For daily maintenance, 25% urea balm is the most appropriate concentration. For weekly intensive treatment, the Miracle Foot Mask's 35% pharmaceutical-grade urea delivers the deepest and most transformative result.

Should I file my heels before or after applying heel balm?

Always file before applying balm not after. The Nano Glass Foot Smoother or 3-in-1 Electric Foot Polisher removes the surface layer of thickened dead skin that acts as a barrier between the balm and the tissue it needs to reach. Filing first allows the 25% urea, hyaluronic acid and AHAs in the Diamond Luxe Heel Balm to penetrate significantly more deeply and work more effectively than they would on unfiled, thickened skin. This sequence exfoliate first, treat after is the single most important principle in the entire dry heel routine and the step that makes the biggest difference to the speed and completeness of results.

What is the best overnight treatment for cracked heels?

The most effective overnight cracked heel treatment combines the Diamond Luxe Heel Balm with the Synxgeli Gel Heel Socks. Apply a generous layer of balm to clean, dry heels before bed file first with the Nano Glass Foot Smoother for maximum penetration and slip the Gel Heel Socks on over the top. The gel socks create an occlusive environment that traps the formula against the heel skin through the night, preventing evaporation and significantly enhancing absorption. Most people notice noticeably softer, smoother heels by morning after the first overnight use consistent nightly application produces the fastest visible transformation for established cracking and dryness.

Dry & Cracked Heel Treatment

Dry, cracked heels are one of the most common and most stubborn foot complaints and one of the most mismanaged. Standard moisturisers hydrate the surface without penetrating the thickened, hardened skin that causes heels to crack. Filing without active treatment removes dead skin but leaves nothing to prevent it from rebuilding just as quickly. The approach that actually works combines professional grade physical exfoliation with pharmaceutical strength active treatment and consistent daily hydration each step making the next one more effective.

Exfoliate First - Remove the Barrier
Active heel treatments can only work as deeply as the skin allows them to penetrate — and hardened dead skin on the surface acts as a barrier that significantly reduces absorption. Removing this barrier first is the step that makes everything else more effective.

The Synxpedi Nano Glass Foot Smoother uses advanced nano glass technology to buff away callus, hard skin and dry heel skin more effectively than pumice and more safely than metal rasps podiatrist approved for all skin types including sensitive skin, wet or dry. For more intensive callus removal, the Synxpedi 3-in-1 Electric Foot Polisher delivers professional-grade results with three precision attachments sanding discs for heavy callus removal, a nano glass head for skin polishing and nail sanding rings for thickened nail care. Six speed settings, whisper-quiet operation and up to three hours per charge.

Treat Weekly -Pharmaceutical Strength Renewal
Once the surface barrier is removed, the Synxpedi Miracle Foot Mask Kit penetrates where standard products never reach. Australian-made with 35% pharmaceutical-grade urea the clinical concentration, not the 10–15% found in standard pharmacy heel creams combined with salicylic acid, AHAs and BHAs for deep keratolytic exfoliation, hydration and skin renewal. Apply with the included spatula, pull on the reusable booties and elevate for 20 to 40 minutes. No peeling. No pain. No single-use plastic. Just visible, progressive heel transformation with consistent weekly use.

Nourish Daily - Lock In Every Result
Weekly treatment produces the transformation. Daily nourishment maintains and builds on it without daily active hydration the results of exfoliation and masking fade quickly as the skin dries out again between treatments.

The Synxpedi Diamond Luxe Heel Balm 25% pharmaceutical-grade urea, hyaluronic acid, natural AHAs and a plant-based Australian botanical complex absorbs quickly and works continuously to maintain the softness and hydration that weekly treatment creates. Non-greasy, fast-absorbing and backed by a 100% money-back guarantee. For a natural botanical alternative, the Synxeaze Best Voted Heel Balm combines urea, natural AHAs and Australian papaya fermented extract in a petroleum, paraben and perfume-free formula award-winning heel repair that works from the very first application.

Overnight Repair - The Fastest Results
For deeply cracked or severely dry heels, overnight treatment delivers the most intensive results. Apply either heel balm generously before bed and slip on the Synxgeli Gel Heel Socks the occlusive environment created by the gel socks traps the formula against the heel skin through the night, significantly enhancing penetration and delivering noticeably softer, smoother heels by morning. Two pairs per pack for consistent nightly use.

The Complete Dry Heel Routine

  • 1–2 x per week: Exfoliate with the Nano Glass Foot Smoother or 3-in-1 Electric Foot Polisher
  • Weekly: Apply the Miracle Foot Mask for pharmaceutical-strength renewal
  • Daily: Apply the Diamond Luxe Heel Balm or Best Voted Heel Balm to maintain results
  • Nightly: Apply balm and wear Gel Heel Socks for overnight intensive repair

Developed with 30+ Years of Podiatric Expertise
Every product in this collection is podiatrist-approved and developed with 30+ years of clinical expertise in heel skin care the complete exfoliate, treat and nourish approach that delivers the professional results standard heel creams have never been able to match.