FAQs & Essential Information


Are you suffering from a variety of conditions and need help choosing the right product to treat your symptoms?

Check out our useful treatment sheet which details all the common foot conditions and the best product to suit the symptoms.

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Click here for returns and exchanges information.

Click here for Terms & Conditions.


To clean your Synxsole orthotics, we recommend using our Synxplus Deodoriser Mist or wipe them gently with a damp cloth and allow to air dry.

Do not saturate the orthotic or immerse it in water, and never put your Synxsole orthotic in the washing machine or dryer.

Keep dry at all times.  If they get wet, leave to air dry.  If they get dirty, wipe with a damp cloth and let air dry.  Keep away from direct heat and sunlight.  Please, don’t bend or fold.

Refer to the ‘sizing’ tab on the product information page.

This is a quick and easy job that only needs your shoe, a pen and a pair of scissors. For full details, please see ourFitting Instructions.

Even though you might have pain only on one side, we always recommend you wear both orthotics, so that both sides of your body are working evenly.

Synxsole orthotics have been designed to suit all shoe types with a solid backing or heel counter’. We recommend that you pick your top three favourite and most used pairs of shoes (for example, your work, casual, running/gym or school shoes or sports boots) and buy a pair of Everyday orthotics for each of them. This will increase the longevity of your insoles by not having to move them from shoe to shoe. 

Once properly sized, your orthotics should feel very comfortable as soon as you put them in your shoes. In some cases though, you may need time to get used to them as you may already be in pain and have some swelling. 

It’s very normal for it to feel strange, unusual or different. It is also very normal to get muscle and/or joint aches and pains when first starting to wear your orthotics. This is because you have been walking the same way for many years and now suddenly you’re changing it by putting an orthotic device in your shoe. It’s like going to the gym for the very first time in your life, you can feel sore for days after a session! So it can be very normal to feel some muscle or joint aches and pains in your foot, ankle, legs, calves, knees, hips and backs. We recommend you gradually increase your time wearing them until they are completely comfortable.

You can start your daily activities, however, we don’t recommend that you immediately go for a run or do heavy exercising in them. Although your orthotics might be very comfortable, you’re changing the way you walk – joints change their angles slightly and muscles that have never really been used are now forced to work hard.

We recommend you gradually increase your activity in them. Start with wearing around the house and work, then start walking, then run… See how you go and take it easy. If it’s too much, then go back to daily activities until you can increase the time you wear them in your shoes. 

Yes, Synxsole orthotics have been designed for people with each of these foot types. If pain continues beyond a couple of weeks of regular wear in a supportive pair of shoes, they can be customised by a Synxsole registered practitioner.

Synxsole Kids and Synxsole Everyday orthotics are designed and manufactured to be durable. However, how long your orthotics last will depend on your weight, activity levels and time worn. As a general guide approximately 9-12 months is a good time to replace them.

This is not uncommon and is easily fixed!

For squeak-free steps:

Remove your Synxsole orthotic. Tip some talcum powder inside your shoe and move it around so it covers the whole base and sides of your shoe.

Put your Synxsole orthotic back into your shoe. Repeat steps 1 to 3 whenever needed.

We guarantee 100% comfort with our insoles.  We’re so confident you’ll love your Synxsole insoles that if you’re not 100% happy with your insoles in the first 30 days, we will happily refund your money. 

You have absolutely nothing to lose by trying Synxsole Orthotics. Give them a go today.

T&C’s apply, click here for details.  

To arrange returning your orthotics, please visit our returns and exchange page.


Watch this quick video to learn how to install your new Synxlace no tie laces.


Yes, the cream can be used on all muscles / joints to assist relieve pain, inflammation and promote healing.  We would also recommend using with our Synxeaze Pain Relief Capsules for optimum results.

Our cream is bright yellow due to our curcumin extract. We recommend allowing at least ten (10) minutes drying time before getting dressed. Whilst the cream can transfer to light fabrics it will wash out easily. 

Our Synxeaze cream has higher concentrations of herbal extracts than others on the market.  

All health care products work differently for each individual user and sometimes there are limitations to how much creams can help.  If you want to find out more about our Synxeaze pain relief cream and its benefits, you can see our website here.

We also suggest using the cream and capsules together for best results.

As always, if pain persists, we recommend you seek advice from a health professional.


Yes, they can be washed in warm soapy water and allowed to air dry

For Power insoles, refer washing instructions below.

After a lot of use, some gel products may get a little sticky. This is perfectly normal. Refer to 'washing gel products' previous question for instructions to clean.

Yes, they can.  Wipe over them with a damp cloth and allow to air dry. We also recommend using our Synxplus Deodoriser Mist to refresh the insoles.  

Refer to the ‘sizing’ tab on the product information page.

This is a quick and easy job that only needs your shoe, a pen and a pair of scissors. For full details, please see ourFitting Instructions.


Refer to the ‘sizing’ tab on the product information page.

As mentioned above, compression sleeves are designed to be tight and some people find it difficult to fit them the first few times they’re worn.  We recommend you watch thisquick video on how to fit your sleeve.  It’s important to stretch the sleeve prior to wearing.

Compression sleeves are a class 2 compression stocking and designed to be tight to assist with swelling and pain.  However, as with any compression product always be cautious and regularly check for circulation issues to ensure that compression is not too tight. If you're finding them too tight, we recommend you gradually wear your sleeves in for short periods as they stretch.

Should you have swelling, then we recommend you go up a size in our compression sleeves.

Yes, they are safe to use with these conditions and many others.  However, if in doubt always check with your healthcare professional.